Terms & Conditions

Privacy Policy

 

General

BestCairo Privacy Policy covers the collection and use of personal information that is collected by BestCairo when you visit our website and register to receive our guide. Your privacy is a priority for BestCairo, and we go to great lengths to protect it.

Situations when BestCairo will disclose your information

BestCairo will disclose your personal data to any other third party with your consent, only if:

  • It is required by law,
  • It is necessary in order to provide you with a service which you have requested,
  • We suspect that your use of BestCairo services is in breach of their terms of use,
  • To protect the BestCairo rights or property, or any BestCairo customer,
  • To lessen a serious threat to a person's health or safety.

The use of your data by the distribution partners is ruled by their own privacy policy rules. We invite you to contact them directly.

How BestCairo stores your information and keeps it secure

BestCairo will take all reasonable steps to keep secure any information it holds about you and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services linked to our information systems are obliged to respect the confidentiality of any personal information held by BestCairo. However, BestCairo will not be held responsible for events arising from unauthorized access to your personal information. For more information about our privacy practices, you can send us an e-mail or write to us.

 

Terms of use

 

Use of the website and warranty:

The information supplied in this website is intended for strictly informational use. It is not binding and might be subject to changes without notice.

BestCairo attempts to be as efficient as possible, however BestCairo doesn't warrant that the services description as described on the web pages are accurate, complete, reliable or error-free.

BestCairo makes neither representations nor warranties of any kind, expressed or implied, as for the operation of these web pages and/or about the information, content, materials, or products included in these web pages. You expressly agree that the use of this site is at your sole risk.

BestCairo doesn't warrant that the website and its servers are free from viruses or other harmful components. BestCairo will not be liable for any damages of any kind arising from the access and the use of the site.

 

Bulk SMS Terms & Conditions:

  • The Purchased SMS does not expire after any period of time, and the customer is free to consume it over any desired period of time.
  • The customer acknowledge that the SMS, Text messages that he will be sending are for business use only and any SPAM or inappropriate content that violates international or the customer local laws will result in account terminations, and the customer will be responsible for any damage that may result from such activity.
  • The customer acknowledge that by law it is restricted to use alphanumeric id that doesn’t reflect your business nor that represent the name of mobile operators, banks and other responsible business or organization and such act is considered as identity spoofing governed by international and local law and we as Alpha Global Services Ltd. we do not accept such traffic on our SMS gateway and any responsibility or damages that might occur due to your miss use of our service will accounted solely on you.

Refunds of credits:  

Before starting any relationship with us we advise you to test our services, by default Alpha Global Services Ltd. offers free trial accounts to test our services although you can ask us to refund any unused credits within 7 days of buying those credits. However, we do not refund branding charges, licenses, monthly administration charges if applicable, and any other extra charges that you may pay to us other than the purchased SMS credits.

When you ask us to pay back credits for any reason other than technical problems we will:

  • first we deduct our charges for any messages sent;
  • pay you the amount on the scale that corresponds with the equivalent to the amount of message units sent;
  • keep 15% of the amount we refund you as an administration charge; and
  • keep any costs we incur to refund you (e.g. bank transfers, credit card charge back etc...)

Refund of credits in case of technical problem:

BEST CAIRO provides a Helpdesk support during the production phase of BEST CAIRO's Services. The Helpdesk support is available according the following:

-         09:00 - 23:00 (GMT +02:00 Cairo Time) at working days

-         10:00 AM - 19:00 (GMT +02:00 Cairo Time) at Saturday's & Friday’s

BEST CAIRO provides 24/7 telephone support for critical requests. Critical request stands for system wide service interruption. This could be associated with back-end software, hardware, application, or network connectivity. .

If the fault is reported to helpdesk, Customer is obligated to provide details as below:

- Name and contact details of the person reporting the fault

- Nature of the fault

- Trouble Ticket number if Trouble Ticket has been lodged

- Screen shots of the error if applicable.

Time from receiving the ticket to technical specialist assigned and working on the request :

-         Within 4 hours during working days and Saturdays

-         Within 24 hours or next working day during other days

Estimated time within which BEST CAIRO expects to resolve an average problem type.

-         Within 24 hours during working days and Saturdays

-         Within 48 hours during other days

Workaround and plan are to be proposed to customer if there is no definitive solution to be created to curb the fault.

When you ask us to pay back credits because of technical problems we will:

  • first we deduct our charges for any messages sent;
  • pay you the amount on the scale that corresponds with the equivalent to the amount of message units sent;
  • keep any costs we incur to refund you (e.g. bank transfers, credit card charge back etc...)

 

Intellectual property:

The information supplied in this website is BestCairo sole property and copyright.

The reproduction, duplication, distribution, publication, modification, copying or translation of any of the material contained in this website for commercial purposes without the express authorization of BestCairo is strictly prohibited. Counterfeiting shall be pursued.

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